Returns and exchanges on the following Absurd Design products will be gladly accepted:
- Fabric Dog Bandanas
- Fabric Dog Bows
- Dog Poop Bag / Treat Holders
- Neoprene Dog Collars
- Waterproof Fabric Dog Bowl
- Safety Clip
As with all Absurd Design products, they are made by hand. Dog beds, settle mats and dog coats are made to order and so cannot be refunded due to the amount of work that goes into them and the time this takes. All leather dog collars and leads are dyed and stitched especially for your order, due to this it is not possible to return any leather product unless there is a genuine fault. If for any reason you're unhappy with your purchase contact me within 7 days of receipt, either by email : email@example.com or by phone 07498039369.
To return an item:
1. Email within 7 days of delivery to firstname.lastname@example.org with your name, order number and reason for your return.
2. Return the product unworn and in its original condition and packaging.
3. Returns must be received within 14 days of delivery.
If the return is due to anything other than an Absurd Design error, you are responsible for return shipping costs. The buyer is responsible for lost items; a ‘signed for’ delivery method and proof of postage is recommended.
Products sent back for return that appear worn or soiled will not be refunded or returned. They will be donated to a local dog rescue charity.
Original postage will not be refunded, just the cost of the product.