Returns


RETURNS POLICY

This policy covers the returns of Absurd products purchased directly from the Absurd Design website.

 

Returns
At Absurd Design because each product is made by hand, being dyed and stitched especially for your order, it is not possible to return an item unless there is a genuine fault. If for any reason you're unhappy with your purchase contact me within 14 days of receipt, either by email :  info@absurddesign.co.uk or by phone 07817687486

Faults 

I don't imagine this will ever happen, but if any of my Absurd Design products arrive damaged, please contact me immediately. Do not send any items back before contacting me at: info@absurddesign.co.uk 

If you believe your product is defective please contact me immediately. You can then return the product and I will arrange a replacement to be made and sent out to you.

 

Sizing or colour queries


Please make sure to measure your dogs neck before ordering, see the dog collar sizing page here, or sighthound collar sizing here. If you're not certain which collar is right for your dog email : info@absurddesign.co.uk or phone 07817687486 and I will happily help to work out which collar would be right or even make the hole measurements especially for your dog! 

If you're not sure between two different colour styles i.e Britannia and GroovyBaby you can order a sample for £2.50 and I will send you out some dyed leather samples and webbing if needed. This price will then be taken off your collar when you order. 

 

Postage 

If there is a problem with your collar and it needs to be returned you must pay for the return postage. Absurd Design takes no responsibility for returned items which get lost in the post, it is recommended that items are sent 'signed for', just to be on the safe side! 

 

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